CUSTOMER SERVICE INFORMATION

WARRANTEE_> BESOTORO LLC guarantees workmanship and material soundness of it's products and assumes responsibility for material and construction defects through refund for up to a year beyond the item's purchase date, and replacement for up to two years beyond purchase date. Product user is responsible for any damage incurred by applications other than the product's specified functions. Outside of warrantee, BESOTORO LLC will repair or replace it's products at a reasonable charge.    

RETURNS, EXCHANGES_> Fill out and send a form on the CONTACT page. I will review and respond to each request and provide return mailing details. 

CUSTOM ORDERS_> I will do my best to fulfill custom build requests. Fill out a CONTACT form with details pertaining to the custom item you need built. Provide a detailed description. If the order is clear to me, I will email a summary with your specs and total cost. I charge a $25 customization fee for each custom build. If some detail of the customer's description is unclear, I will email questions or may request to speak by phone for more clarity. It is important to me that you receive precisely what you order. 

ETHICS_> BESOTORO LLC is working to develop the highest quality outdoor equipment using the best materials available. Choice of design, materials, suppliers, and manufacturing is based on careful consideration and responsibility toward social and environmental wellness. The design and durability of my products ensures long life, if not perpetuity, for intended use. All the rope I use is made in the USA. I am in the process of establishing supply chain ethical standards which reflect my commitment to make BESOTORO LLC a company which generates net-positive impacts through its activities and partnerships. For starters

WARNING!_EQUESTRIAN ACTIVITIES AND DOG HANDLING ARE INHERENTLY DANGEROUS AND MAY RESULT IN BODILY HARM. THE PRODUCT USER IS ACCOUNTABLE FOR THEIR OWN SAFETY, AND RESPONSIBLE FOR ANY ACCIDENT, INJURY, OR DEATH RESULTING FROM ENGAGEMENT IN THESE ACTIVITIES.                                                             

WARNING!_>BESOTORO LLC ROPE PRODUCTS ARE NOT CURRENTLY STRENGTH OR SAFETY RATED. OUR ROPE PRODUCTS ARE NOT INTENDED FOR CLIMBING, SAFETY, OR RESCUE APPLICATIONS. DO NOT USE BESOTORO PRODUCTS FOR SAFETY APPLICATIONS. THE PRODUCT USER ASSUMES RESPONSIBILITY FOR ANY ACCIDENT, INJURY, OR DEATH RESULTING FROM MISUSE OF OUR PRODUCTS.