CUSTOMER SERVICE INFORMATION

CUSTOM ORDERS_> I will do my best to fulfill custom build requests. If you'd like a custom build fill out a CONTACT form with details pertaining to your custom request. Please provide a detailed description. If the order is clear to me, I will email a summary with build specs and cost. I charge a $20 customization fee per each custom item. If any detail of your build description is unclear, I will email questions or request to speak by phone to reach clarity. It is crucial that you receive precisely what you order. 

WARRANTEE_> BESOTORO LLC guarantees workmanship and material soundness of it's products and assumes responsibility for material and construction defects through refund or replacement for up to one year beyond an item's purchase date, and repair for up to two years beyond the purchase date. This warrantee does not cover chewed or sliced rope products, or any damage to a product that is incurred by applications other than a product's specified function. Outside of warrantee, BESOTORO LLC will repair or replace it's products at a reasonable charge.

RETURNS_> Fill out and send a form via the CONTACT page. I will respond to your request and provide return mailing details. I do not publish my mailing address here given that I operate and receive mail at home and wish to preserve privacy and protect against spam. As the business grows, I will reserve a P.O. box.

PARTNERSHIPS_> I am working to develop the highest quality outdoor equipment using the best materials available. Choices of design, materials, suppliers, and construction methods are based on careful consideration toward present and future social and environmental wellness. I am committed to organizing a supply chain which reflects my commitment to make BESOTORO LLC a company generating measurable positive impacts through its business activities, partnerships, design choices, customer service, and community engagement. 

WARNING!_EQUESTRIAN ACTIVITIES AND DOG HANDLING ARE INHERENTLY DANGEROUS AND MAY RESULT IN BODILY HARM. THE PRODUCT USER IS ACCOUNTABLE FOR THEIR OWN SAFETY, AND RESPONSIBLE FOR ANY ACCIDENT, INJURY, OR DEATH RESULTING FROM ENGAGEMENT IN THESE ACTIVITIES.                                                        

WARNING!_>BESOTORO LLC ROPE PRODUCTS ARE NOT CURRENTLY STRENGTH OR SAFETY RATED. OUR ROPE PRODUCTS ARE NOT INTENDED FOR CLIMBING, SAFETY, OR RESCUE APPLICATIONS. DO NOT USE BESOTORO LLC PRODUCTS FOR SAFETY ROPE APPLICATIONS. THE PRODUCT USER ASSUMES RESPONSIBILITY FOR ANY ACCIDENT, INJURY, OR DEATH RESULTING FROM MISUSE OF OUR PRODUCTS.